Replacements and refunds

If you have the wrong size ...

If the product you received you like but you were wrong size contact us immediately if the size you want is available will be immediately reserved. the replacement size is free.
If the size you want is not available, you will replace the product with other site without shipping otherwise you send the product at your expense within 14 days of receipt of the goods, within two days from when we receive your parcel if the goods inspection will succeed (the goods must be intact, can be tested but not worn must have Etichete attached and original packaging) will be made the refund with the same payment method used by the customer, unless the mark that will be refunded by bank transfer or paypal.

If the product you do not like or you changed your mind ...

Within 14 days of receipt of the package can exercise the right to withdraw without reason. you just need to send an email to or contact us in chat and tell us you want to return or exchange your product.
If you want to replace send us an email or contact us in chat and tell us which product you like, you'll be sent at our expense and withdrew made by the same carrier, the product that you choose must have the same price or a higher price. (only for orders above 100 €)
If you want a cash refund or if you are a foreign customer (shipments outside Italy)
Send an email to informing us of wanting to return the good.
Prepare a pack by entering your address as the sender and the Recipient as our shop Pinerolo:
Siapoesia Benedetta Antico - Via del Pino 19-10064 Pinerolo

Once we receive your package we will check that the products you wish to return are intact, with tags and original packaging, within two days we'll send you a refund,
Siapoesia: The safety of the store, the convenience of the site.